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Shipping Policy for Your Brand

1. Processing Time:

All orders are processed within 1-2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email with your tracking number once your order has been dispatched.

2. Shipping Rates and Delivery Estimates:

We ship within New Zealand using reliable courier services.

Shipping costs are calculated at checkout based on the weight and destination of your order.

Standard delivery times range from 2-5 business days, depending on your location.

Note: Rural deliveries may take a little longer.

3. Tracking Your Order:

Once your order has been dispatched, you will receive a tracking number via email.

You can track your order through the courier’s website using the provided tracking number.

4. Delivery Issues:

Please ensure your shipping address is correct when placing your order.

We are not responsible for lost or stolen packages if the address provided is incorrect.

If your package is marked as delivered but you have not received it, please contact the courier company directly.

5. Returns and Refunds:

We accept returns within 30 days of purchase, provided the item is in its original condition with tags attached.

To initiate a return, contact us at group@jasc.co.nz with your order number and reason for the return.

Return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service to ensure safe delivery.

Once your return is received and inspected, we will process your refund within 5 business days.

Original shipping fees are non-refundable.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos and details of the issue.

We will assess the damage and provide a replacement or refund where applicable.